Returns & Exchanges
At Ekster, we stand by the quality of our products and offer a 45-day risk-free trial period to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return or exchange any unused item in its original packaging.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
Print and Ship
Download your prepaid shipping label, securely package your items, and drop the parcel off at the designated carrier location.
Receive Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing